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Frequently Asked Questions

General Inquiries

Orders & Shipping

What payment methods do you accept?

JustFitter.com uses Paypal as a payment processor. You can pay for your orders using your Paypal account, but if you don't have a Paypal account, don't worry — PayPal supports a large number of credit cards, including Visa, MasterCard, American Express, Discover, JCB, Diner's Club and EnRoute. Check cards or debit cards with either a Visa or MasterCard logo are supported and treated just like a credit card.

Which countries do you ship to?

We ship internationally to all countries.

Return Policy

The product I received was damaged or defective. How can I get a replacement?

If you have received a damaged or defective product, please do contact us to arrange for a replacement to be sent.

I am unsatisfied with my ordered product. How can I get a refund?

We're sorry you are unsatisfied with your Just Fitter product. To request for refund, please contact us and we will give you your money back, no questions asked.

Product FAQs

pH Test Strips

What does pH mean?

pH stands for Potential of Hydrogen. It is the measurement of acidity in a solution (urine/saliva) in correlation with the activity of Hydrogen.

When is the best time to test your pH levels?

It is best to do a urine test on the second urine sample in the morning. When testing the second-morning urine, also test your saliva at this time. If you missed doing the test at this time, you can do the test again either 2 hours after breakfast or 2 hours after lunch.

How often should you test your pH levels?

You can test as often as you like. However, to get an average, it is best to test once a day at the same time for 8 days and record your results so you can work out averages.

How long do I need to put the pH test strip into the liquid sample?

The Urine or Saliva needs to cover both test pads for 3-5 seconds. Shake off any excess liquid, then wait 15 seconds to read the pH level and match to the color chart.

How many test strips are there in a bottle?

The Just Fitter Test strips have 125 strips in each bottle.

Can I put the pH strip into my mouth?

No. Spit the saliva onto a clean spoon and dip the test strip into the saliva for 3-5 seconds, making sure that both test pads are covered. Then wait 15 seconds to read your pH result and match to the color chart. For most accurate results, you should test 2 hours after meals. Don’t rinse your mouth with water or brush your teeth prior to testing.

Can I use the Just Fitter pH Strips to test water?

No. The Just Fitter pH strips are for testing urine and saliva and have reactors for buffered solutions in the strips to get more accurate readings. It is best to use a specific water test strip 0–14 to test water and food.

Ketone Test Strips

What are ketones?

Ketones are substances that are made when the body breaks down fat for energy. Normally, your body gets the energy it needs from glucose (sugar). If your body cannot use glucose for energy — for example, if your body doesn't make or use insulin — ketones are formed.

When is the best time to test for ketones?

We suggest to test for ketones at the first time you urinate right after waking.

How should I store the Ketone Test Strips?

You should keep them in the bottle and kept away from light and moisture. Always replace the cap immediately after use and don’t remove the desiccants in the bottle.

Waist Trimmers

Can I wear this under my clothes without being visible?

Yes, the trimmer will help you look slimmer and will help remind you to correct your posture especially while sitting at a desk.

How long can I wear the waist trimmer belt for each day?

We recommend you wear the belt for a maximum of 3 hours per day.

Running Belts

What sizes of running belt do you offer?

Our Premium Running Belt fits waist lines of 28 to 44 inches.

Can my phone fit inside the Just Fitter running belt?

Our Premium Running Belt has a main compartment size of 6.8 inches (17 cm) length and 3.2 inches (8 cm) in width, which is spacious enough for an iPhone X. If your phone is smaller than the compartment size, then it should fit easily.